ORDER ISSUES

  • When will my order ship?

    Orders are processed Monday through Friday. All decals and stencils are print on demand. This means the item isn't normally stocked and we don't print it until you order it. 3D printing is a precise process, which takes longer to produce and these products are also print on demand. Orders can tak...
  • What is your refund and return policy?

    Unfortunately, due to the nature of our products, once an order has shipped, we are unable to offer refunds, returns, or exchanges. All sales are final. Chapter Customizer reserves the right to refunds any returns at any time.
  • Can I cancel my order after I’ve placed it?

    Unfortunately, no. Once an order is placed, you are unable to cancel or modify the order. All sales are final. So sorry for any inconvenience!
  • Can I change the shipping address for my order?

    We will be happy to change the shipping address for your order! Please email our Customer Care team by emailing: customerservice@chaptercustomizer.com with your order number and the updated address ASAP, as we are only able to make changes to your order if it has not yet entered the packing proce...
  • Can I change the email address to my order?

    Yes! Please email our Customer Care team by clicking HERE with your order number, original email address, and the updated email address so that we may make the changes for you. Once your email address has been updated, we can resend your order confirmation and/or shipping confirmation emails to t...
  • Can I change the billing address for my order?

    Oops! Unfortunately, we are unable to edit the billing address once an order has been placed. Not to worry! It appears that you were able to successfully place your order. As long as your shipping address is correct, you will be able to receive your order!
  • I am missing item(s) in my order.

    Oh no! Please email our Customer Care team by emailing customerservice@chaptercustomizer.com within 14 days of delivery with your order number and a list of the missing items. Please make sure to include a photo of the items you did receive and a picture of your packing slip. We will get back to ...
  • I received a package, but it wasn’t my order.

    We’re so sorry for the mix-up with your order! Please email our Customer Care team by emailing customerservice@chaptercustomizer.com with your order number and pictures of the following: the stamped initial/number on the outside of your envelope or box, the order packing slip with the stamped ini...
  • I received broken item(s) in my order.

    We do our best to get your order to you in perfect condition, but mistakes can occasionally happen. Please contact our Customer Care team by emailing customerservice@chaptercustomizer.com within 14 days of delivery so that we may help you further. Please be sure to provide photos of your broken i...
  • I received the wrong item.

    If you receive an incorrect order, we are so sorry for the mix-up! Please contact our Customer Care team by emailing customerservice@chaptercustomizer.com within 14 days of delivery  with your order number and pictures of the following: a picture of the incorrect product and a list of the babies...
  • I received my package and have a problem!

    Oh no! We do our best to get your order to you in perfect condition, but we understand that mistakes can happen. Your complete satisfaction is our top priority and we will gladly assist you with any issues with your order. Please contact our Customer Care team by emailing customerservice@chapterc...
  • What are your quality standards?

    /// QUALITY STANDARDS Chapter Customizer designs and creates new, innovative war game hobby accessories, including self-adhesive vinyl airbrush stencils, water-slide decals, terrain, and LED kits.  All of our products are made in house, design through production.  All our products have been test...