I received a package, but it wasn’t my order.

We’re so sorry for the mix-up with your order! Please email our Customer Care team by emailing customerservice@chaptercustomizer.com with your order number and pictures of the following: the stamped initial/number on the outside of your envelope or box, the order packing slip with the stamped initial visible, and a picture of the products you did receive. Please note that all order issues must be reported within 14 days of delivery. We’ll get YOUR order sent out asap!