RETURNS & REFUNDS

  • Return Policy

    Unfortunately, due to the nature of our products, once an order has shipped, we are unable to offer refunds, returns, or exchanges. All sales are final. Chapter Customizer reserves the right to refuse any returns at any time. If you have any questions, please contact our Customer Care team by em...
  • Can I return a gift that was purchased for me?

    Unfortunately, we have a no return, refund, or exchange policy. We apologize for any inconvenience this may cause!
  • I need my refund redirected to a different account.

    So sorry for the issue! Unfortunately, we are only able to issue a refund to the original point of purchase for the order. Please reach out to your bank for more information on how to reroute the funds to the correct account.
  • What happens if my package is returned after it is shipped?

    If you return your order to us: Unfortunately, due to the nature of our products, our return policy does not offer returns! All sales are final. If you choose to return your order to us, the order will be refused at our HQ once it is determined to be an unauthorized return. If your package was ...