What are your shipping rates?
We offer flat shipping rates for all standard orders. Additional shipping may apply to individual items.
• UPS = $11
UPS WORLDWIDE ECONOMY
• Shipping for Canada and Mexico = $9
• Shipping for Europe and most of the world = $10
• Shipping f...
Why is my order unfulfilled?
No need to worry, unfulfilled just means your order is processing and has not yet shipped! Once your order ships, it will be marked as Fulfilled/Shipped. You'll receive an email with tracking once this happens! Make sure to check your promotions or spam folder.
How do I track the delivery of my order?
Yay, you are so close to receiving your stuff! Once your order ships, you will receive an email with a tracking number that you can use to follow your package’s journey to you.
If you have an account with us, you can also access the tracking number for your order there, once it becomes available...
Do you combine orders?
Please note that orders cannot be combined manually by our team, and shipping fees for orders that may be combined by our system are non-refundable.
Can my parcel be redirected to a different address?
Once your order ships, we are unable to make any changes to the shipping address.
If your package returns to us due to an incorrect address, it will be canceled and refunded. We will notify you if this happens!
My package says delivered, but I didn’t receive it.
Sometimes tracking information can be incorrect, and packages are marked as delivered before they actually arrive – oops! Your package will most likely be delivered within a few days, but it’s great to check with your neighbors and/or post office for more information in the meantime!
If you do n...
What should I do if my order hasn’t been delivered?
We’re so excited for you to receive your order! If your order is shipping to a domestic address, shipping typically takes 3-5 business days once we've packed your order and you receive a tracking number. If shipping internationally, shipping may take 10-21 business days. Please note that business...
My international tracking is not updating.
We're so sorry for the delay with your package! Although tracking does not indicate this, we can assure you that your package is still in transit to you.
Please note that international orders typically take 10 to 21 full business days to be delivered. Business days do not include weekends or hol...
How long does interational shipping take?
Shipping times vary from country to country
Estimate - Europe + UK: 2 weeks
Canada: 1 - 2 weeks
Asia - Australia - et. al: 2 - 4 weeks
Shipping does not include order processing time, which varies depending on what you ordered. Please see Where is my order? for more information.
Will my package be charged delivery/customs fees?
All international orders are subject to customs and duty fees as defined by the country of import. Unfortunately, we are unable to provide information on whether you may or may not be charged customs/duty fees. Duties will be determined by the country of import of your order based on product valu...
Are there any known delivery delays in my area?
For more information on delivery delays worldwide, please reference the following link to view all Service Alerts.
We also recommend visiting the website of your local post office for...
Can I Use A Mail Forwarding Service?
Yes! Keep in mind, though, that items shipped using a mail forwarding service are not eligible for replacements of any kind.
Do you ship to APO addresses?
Yes! Please follow these rules or your package might not make it!
Write out the service member’s full name in the name field. Be sure to include their Unit as well on Address Line 1.
The city field will need to be one of the following abbreviations set forth by the Military:
APO: Army Post Offic...
What countries do you ship to?
Generally speaking, if our site does not allow you to check out when you enter your address, we don't ship to your location due to logistical issues. We happily ship to most countries worldwide! Unfortunately, we do not currently ship to the following countries. This list is not inclusive and oft...