What should I do if my order hasn’t been delivered?

We’re so excited for you to receive your order! If your order is shipping to a domestic address, shipping typically takes 3-5 business days once we've packed your order and you receive a tracking number. If shipping internationally, shipping may take 10-21 business days. Please note that business days do not include weekends or holidays! We recommend reaching out to UPS, USPS, and/or your local post office for more information on the status of your order.

If your order has exceeded typical shipping times, please email our Customer Care team at customerservice@chaptercustomizer.com, within 14 days of the last tracking update, with your order number and tracking information so that we may assist you further.

May 2, 2021